Certain items sold on Snap Store are eligible for return! Made-to-order items, like Bitmoji merch, are unfortunately not eligible for return.
You can return eligible items within 30 days of purchase, as long as they haven’t been worn or washed! Unfortunately, we also can’t refund anything that’s been used or wasn’t purchased directly from Snap Store.
A prepaid return label will be included with certain orders. Ineligible items, like Bitmoji merch, won’t include a return label. Please use the return label that came with your order when returning it!
If you happened to misplace your return label, here’s how to request a refund:
- Go to our Returns form and fill out all the necessary info.
- Our Support team will email you with a prepaid return label.
- Print out your return label and package up your order with care.
- Drop your package off at a UPS facility with its return label.
- The card you used in your order should be refunded after we receive and approve your return!